The MyBlogLog Blog The source for all things MyBlogLog.

Everyone who is MyBlogLog’s new Community Manager, raise your hand.

Several months ago we put out a call to our members looking for someone
to join the team as our community manager.  Today I am proud to
announce that Robyn Tippins of Sleepy Blogger has taken the job, moved her family across the country and is sitting
next to me (and already kicking a little ass).  I'll leave it to Robyn to
fill you in on her deets, so I want to take moment to let you
know what she'll be doing and how the site will be better for it.

As community manager, Robyn will be splitting her time between customer
service and community outreach.  Initially she'll be spending more of
her time on the customer service, but as she gets systems set up,
she'll be spending more time on the outreach part of the role, and as a
result you'll be seeing a lot of her.

It's no secret that MyBlogLog has some spotty customer service.  If you
catch me at the right time you can get a 12-second response time to
your questions.  But other times, it can take a month or more to hear
back.  We've tried to mitigate this by creating a customer service
autoresponse and FAQ, but neither are great.  Robyn will be taking over
the customer service requests while overseeing the launch of several
services:

• A comprehensive FAQ -- she'll be beefing up the FAQ to better
  answer all of the questions that we get on a regular basis.
• Integration guides -- a service-by-service guide to adding
  MyBlogLog's widgets to your site or blog
• Community bulletin boards -- the best place to get help is from
  other people who have had success with MyBlogLog.  There will be
  sections for tech support, traffic building, promoting your sites and
  more.
• Yahoo! Customer Care integration -- eventually, we're going to
  need more than one person working on customer service and Robyn will
  act as the bridge between MyBlogLog and our parent company in this
  regard.
• Additionally, Robyn will be spearheading changes to the site that cut down on confusion.  For instance, we still get a dozen people
  a day marking themselves as porn when they're not, and Robyn will
  figure out how to better communicate how MyBlogLog works.

In her community outreach capacity, Robyn will be a constant presence on all things MyBlogLog.  She'll be engaging in conversation on community pages at
MyBlogLog.com, posting on the MyBlogLog blog, responding to questions
in the blogosphere and attending and speaking at social media conferences.
Additionally, Robyn and I will continue to chat with you to better
understand what you want from MyBlogLog and how we can make it happen.
For instance, Robyn will be another brain in the Big Spam Debate. 

So that's a lot to digest in one sitting.  And if you think it's tough
to read through it all, imagine what it's like to suddenly be
responsible for it!  So while Robyn is already kicking serious butt on
the customer service tip, don't expect to see a bulletin board on
Monday.  Your patience is greatly appreciated as we
integrate Robyn into the small place that is MyBlogLog and the big
place that is Yahoo!.

If you have questions, please leave a comment in the companion post by
Robyn (right next to this one).

Cheers!
Eric