February « 2007 « The MyBlogLog Blog

18Feb/07

We’re working on the auto-adding of co-authors exploits

Thank you again for your patience. More soon.

UPDATE: We have plugged this one too.

18Feb/07

New Spam Variety – Co-Author Invites

We're working on plugging the hole that allows people to send this request (see below) out to a lot of people on the site. We don't think it's the user whose account is "Blogmemes" so don't flame her, please. And, sorry we're a bit slow to jump on this, but a very close MyBlogLog relation got married this weekend. We're working up to the point where Yahoo! natives can address this problem without one of the original crew, but we're not there yet.

Hi rafer,

I would like to add you as a co-author of my MyBlogLog community below:

Blog/Site: Progressive House (http://www.[link removed].com)
MyBlogLog community: http://www.mybloglog.com/buzz/community/[text removed]/

Your MUST click on the link below to accept this request:

http://www.mybloglog.com/buzz/[link removed]

Thanks,
Blogmemes_Belgium

UPDATE: The spam hole has been plugged. The emails that have been sent are still active, but no new bogus co-author emails should go out. We'll delete the bogus co-authors over the next couple of days. Thanks for everyone's patience.

Filed under: Bugs No Comments

13Feb/07

New customer service measures in place

Thanks to everyone who has responded so far to our request for community manager candidates. I am wicked psyched about all of the great people I'll be chatting with in the next week. In the meantime, John and Steve have implemented some killer new customer service changes to make the burden easier on me, which results in faster response time for you.

The key update is that we've now posted a list of the top 10 or so questions that people ask along with ways to fix the problem yourself or at least verify that the problem must be handled by the MyBlogLog team. I've already seen several people successfully use the self help tools and I couldn't be happier. Nothing like stepping out of the way and letting people take care of their own shiz.

If you go through the process and can't fix the problem yourself, there are instructions on how to followup and jump to the front of the line. We love people who are willing to tackle their own problems and we'll treat you like royalty, even if you ultimately need our help.

This list will continue to grow and change over time as we figure out more ways for you to expediently solve basic problems by giving you additional tools. If you run in to a snag and have an idea of how you could fix it yourself if you just had the right tool, please let me know because we might be able to build it for you!